Policies & Resources

POLICIES

Rates & Payment

I offer a free initial 15-minute phone consultation for new clients. Session fees are due at the time of service, even if your insurance covers out-of-network providers. I accept cash, check, and some forms of digital payments. I do not accept mandated clients or litigation cases, answer to third parties, or provide clinical documents for any legal affairs. Please contact me to schedule your free initial consultation and learn about my rates and services. See below for information on the "Good Faith Estimate".

 

Cancellation Policy

If you do not show up for your scheduled therapy appointment, including remote sessions, and you have not notified me at least 24 hours in advance, you will be required to pay the full cost of the missed session before our next scheduled session. This policy is designed to create an atmosphere of respect in regards to my time, your time, and the schedules of all my clients.

If you or someone you know is currently experiencing thoughts and/or plans of self-harm or harming others, please dial 911 immediately or head to your nearest hospital emergency room.

Note: Cornerstone Psychotherapy and Neville Oliver, LCSW are not responsible for the content, claims, or representations of the resources listed above. All content, resources, and external links provided throughout this site are intended for informational purposes only and are not meant for self-diagnosis or to be a substitute for treatment and/or therapy.

GOOD FAITH ESTIMATE

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.